Frequently Asked Questions

What is POP PICS?

Our POP PICS app allows a user to select photos from their smartphone gallery/albums and send them via the app for printing on our award winning silver halide photographic paper. Prints come in three sizes, 6x4 inch, 4x3.5 inch and 4x4 inch and in one surface, gloss. The prints are fun, easy to share around and store. They are durable and mark resistant. All prints are delivered in a durable keepsake box.

How long does delivery take?

We offer four delivery methods. Our free of charge domestic delivery is a 3-4 day service. Our chargeable EU mainland delivery is a 7-10 day service. We also offer express services for a small additional charge.

What does the app store about me and my orders?

The app itself keeps a record of all your orders and shows them in ‘Order History’. This information is not stored outside of the app (for example on a cloud or external FTP service), therefore if you delete/uninstall the app all of this information will be deleted forever. Order History shows print size, quantity ordered, order number, purchase date, the delivery method chosen. You cannot reorder previous orders in the app.

Is the POP PICS app and website PCI Compliant?

Yes, the POP PICS app and website have full PCI Compliance. It is more than safe because we also do not store customer payment data as this is handled by Stripe, the payment gateway provider, in a one off encrypted transaction between the app and Stripe servers. Stripe is a fully compliant with global payment standards.

Do you have a contact phone number?

The quickest way to reach us is via email at [email protected]. but you can also call our head office on 01234 572000.